Returns & Exchanges
Due to the perishable nature of our artisanal cheese and charcuterie boards, we are unable to accept physical returns once a package has shipped. However, we stand behind every board we ship and will provide a full refund or replacement if your order arrives damaged or fails to meet our freshness standards.
Inspect Upon Arrival
Examine your board immediately upon delivery to ensure it is chilled and all ingredients are in pristine condition.
Document Issues
If there is any damage or spoilage, take clear photos of the product and the shipping box within 24 hours of receipt.
Contact Support
Email our concierge team with your order number and the photos of your concern to initiate a quality claim.
Resolution Process
Our team will review your request within 1 business day to issue a complimentary replacement or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing